Return Policy

Return and Refund Policy

Return and Refund Policy – Right of Withdrawal for Consumers

At Celora, your satisfaction is our top priority. If you are not completely satisfied with your purchase and wish to return it, we are happy to assist you. Please take note of the following guidelines:

Returns are accepted if:

  • The package is sealed, unopened, and in its original packaging.

  • It is returned within 30 days of the delivery date (with the exception of Hair Serum – 90 days).

  • You use Track & Trace for your shipment, as lost packages cannot be refunded.

  • The package includes your name and order number for smooth processing.

  • The return shipment is sent to the correct address to ensure a hassle-free refund.

What is not eligible for a refund:

  • Packages that have been opened or used.

  • Packages lost during transport.

  • Packages returned in poor condition due to insufficient packaging, rendering them unusable.

  • The cost of return shipping is non-refundable.

How to return your order?

  • Ensure that your order qualifies for a return by reviewing our return guidelines.

  • Contact customer service at info@celoracosmetics.com. The customer service team will review your return request. Once approved, you may return your order. Note: We accept returns to our warehouses in the United Kingdom.

If you have any questions or need further assistance, do not hesitate to contact us at info@celoracosmetics.com.

Thank you for choosing Celora—we are here to ensure you have a great experience! 🌟

Exclusion of the Right of Withdrawal
Unless otherwise agreed with you, the right of withdrawal does not apply to contracts for the supply of sealed goods that are not suitable for return for hygiene reasons if the seal has been removed after delivery.

Money-Back Guarantee

Here’s how our guarantee works:

  • Get the best results from our product: Follow the included instructions, which you can also find on our website. Stick to these steps for the best outcome. Take pictures of your application before, during, and after your beauty journey to track your progress!

  • Need extra help? If you are not seeing the results you expected, don’t worry! Contact us at info@celoracosmetics.com, and our customer service team will provide tips and tricks. Remember to include before, during, and after photos of your treatment so we can give you the best advice!

  • Still not satisfied? If, after following our advice, you are still not satisfied, send your photos to info@celoracosmetics.com for your refund request. We are here to make sure you achieve the beautiful results you deserve.

Please note: You have 30 days to try our products. Follow the steps above—failure to do so will make you ineligible for our money-back guarantee.

Cancellation Period

At Celora, we strive to satisfy our customers with our products. If you have any questions or concerns about your order, you can always reach out to our customer service team at info@celoracosmetics.com.

To ensure fast service and customer satisfaction, we process orders as quickly as possible. Therefore, cancellations are only allowed within 1 hour after placing an order.

If you wish to cancel your order, please contact our customer service team with a brief explanation of your cancellation request. We value your feedback, as it helps us improve our service!

Thank you for choosing Celora—we are here to help!

Shipping Costs & Returns

  • The customer is responsible for the direct costs of returns. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

  • Contact customer service before making a return. You will receive further instructions from our support team.

General shipping information:

  • Customs duties and any taxes must be paid by the buyer.

  • Our customers are responsible for the direct costs of return shipments.

  • You may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Consequences of Withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different delivery method than the cheapest standard delivery we offer), without undue delay and no later than 30 days from the day on which we received notice of your withdrawal from this contract. For this refund, we will use the same payment method that you used for the original transaction unless expressly agreed otherwise; in no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods and the returned package has been checked at our warehouse.