At Celora Cosmetics, we aim to process and ship every order as quickly and carefully as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
Orders are usually processed and dispatched from our warehouse within 1–3 business days.
This timeframe may vary if there are temporary stock issues or problems affecting the processing or delivery of your order. If a delay occurs, we will inform you as soon as possible and keep you updated on the status of your order.
Business days do not include weekends or public holidays.
During promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer. We will always do our best to dispatch your order as quickly as possible.
The estimated delivery time is 5–8 business days throughout Europe.
The delivery timeframe begins after your order has been processed and dispatched from our warehouse.
Please note that delivery times are estimates and may occasionally vary due to:
Delays experienced by the delivery company.
Temporary stock issues.
Local public holidays.
Customs processing.
Weather conditions.
Unexpected disruptions within the delivery network.
If your order is affected by a delay, we will inform you promptly and keep you updated on its status.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.
Please allow some time for the tracking information to become active after the parcel has been handed over to the delivery company. In some cases, tracking updates may be delayed even though the parcel is already in transit.
Customers are responsible for providing a complete and accurate email address when placing an order to ensure that shipping and tracking updates can be received.
Unexpected delays may occur due to stock issues, delivery-company delays, customs procedures, or other circumstances outside our direct control.
If your order is affected by a delay, we will communicate this to you as soon as possible and keep you informed about the progress of your order.
If your tracking information has not been updated or your order appears to be delayed, please contact us at info@celoracosmetics.com. Our customer service team will contact the delivery company where appropriate and assist you in locating your parcel.
Customers are responsible for checking that the shipping address entered during checkout is complete and correct.
Please contact us within one hour of placing your order if you need to correct your delivery address. We process orders quickly and cannot guarantee that an address can be changed after this period.
Celora Cosmetics cannot guarantee successful delivery when an incorrect or incomplete address has been provided.
Additional shipping costs resulting from an incorrect address, an unclaimed parcel, or a refused delivery may be charged to the customer where legally permitted.
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless stated otherwise during checkout, these costs are not included in the product price or shipping fee and must be paid by the customer.
Celora Cosmetics has no control over these charges or delays caused by customs authorities.
Customers are responsible for checking the applicable import requirements in their country before placing an order.
If your tracking information states that the parcel has been delivered but you have not received it, please:
Check around the delivery location.
Ask other members of your household or neighbours.
Contact the delivery company using the tracking information provided.
Contact us at info@celoracosmetics.com if the parcel still cannot be located.
We will review the shipment and contact the delivery company where necessary.
Claims will be assessed based on the available tracking information and the outcome of the delivery company’s investigation.
Please inspect your order as soon as it is delivered.
If your parcel or products arrive damaged, defective, or incorrect, contact us at info@celoracosmetics.com and include:
Your full name.
Your order number.
A description of the issue.
Clear photographs of the parcel, shipping label, and affected products.
Please retain the original packaging while your request is being reviewed.
Because orders are processed quickly, cancellation requests must be submitted within one hour of placing the order.
After this period, we cannot guarantee that the order can be cancelled because it may already have entered the fulfilment or shipping process.
For questions about shipping, tracking, or delivery, please contact:
Celora Cosmetics
Email: info@celoracosmetics.com
We are happy to assist you and will do our best to ensure that your order reaches you as smoothly as possible.